Course ILT Call Center |
|
| Author:
| Course Technology Staff,
Axzo Press Staff, |
| ISBN: | 978-0-619-14858-4 |
| Publication Date: | Feb 2003 |
| Publisher: | Course Technology
|
| Book Format: | Other book format |
| List Price: | AUD $29.95 |
Book Description:
|
This ILT Series course teaches students how to identify what challenges come from the situation, the caller, and the environment. Students will learn about the guidelines for providing excellent service and fulfilling the customers' needs. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
This ILT Series course teaches students how to identify what challenges come from the situation, the caller, and the environment. Students will learn about the guidelines for providing excellent service and fulfilling the customers' needs. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.