Measure Up! Yardsticks for Continuous Improvement |
|
| Author:
| Lynch, Richard L.
Cross, Kelvin F. |
| ISBN: | 978-1-55786-718-6 |
| Publication Date: | Oct 1995 |
| Publisher: | John Wiley & Sons, Limited
|
| Book Format: | Paperback |
| List Price: | AUD $66.95 |
Book Description:
|
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
∗ Measure what is important to their customers.
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
∗ Measure what is important to their customers.