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| Call Center Agent Turnover and Retention The Best of Call Center Management Review | | | Author:
| Ahearn, Liz
Bauer, Barbara
Bave-Kerwin, Jean
Burchman, Seymond
Carver, John
Cline, Michelle
Hash, Susan
Kingsland, Roger
Levin, Greg
Mayben, Julia | | ISBN: | 978-0-9709507-9-6 | | Publication Date: | Jan 2002 | | Publisher: | Call Center Press
| | Book Format: | Paperback | | List Price: | USD $16.95 |
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