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| Keeping Customers | | Author:
| Sviokla, John J. | Editor:
| Shapiro, Benson P. | Series title: | Harvard Business Review Book Ser. | ISBN: | 978-0-87584-333-9 | Publication Date: | Apr 1993 | Publisher: | Harvard Business Review Press
| Book Format: | Hardback | List Price: | USD $45.00 |
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